SHIPPING POLICY

At PawTide, we work hard to process and deliver your order as quickly and efficiently as possible.

We currently ship primarily to customers within the United States.

ORDER PROCESSING

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING TIME

Once your order has been processed and shipped, the estimated delivery time is approximately 12–16 business days.

Please keep in mind that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, seasonal demand, or other circumstances beyond our control.

ORDER TRACKING

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active. In some cases, there may be a delay between the shipment being dispatched and the first tracking update appearing.

SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated delivery timeframe, PawTide cannot guarantee an exact delivery date.

Delays caused by shipping carriers, weather, customs processing, high order volumes, or other circumstances outside our reasonable control are not the responsibility of PawTide.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that you entered an incorrect address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

PawTide is not responsible for orders delivered to an incorrect address provided by the customer.

LOST OR DELIVERED PACKAGES

If the tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property and with household members, neighbors, or the shipping carrier.

If you are still unable to locate your package, please contact us so we can assist you in reviewing the situation.

CONTACT US

If you have questions about your order or shipping status, please contact our customer support team.

PawTide
Website: pawt.store